Q：What materials this printer can print on?A：POP board, KT board, Acrylic, organic glass etc. The UV printing reduce much work and trouble like lamination, fading, blistering, and save much working hours. Rigid signs board, hard carton or corrugated paper box, special market(like customize and decoration market): glasses, ceramic tiles, wood, even furniture.
Q：Do you offer free printing samples?
A：Yes, we can print some samples according to customer's requirements.
Q：What is the printer production capacity / printing speed?
A：Single head uv printer is 70 sec. For A4 size.
Q：Can UV printer print varnish and embossed effects?
A：Yes, our UV printer can print varnish and embossed effect. just contact us, we’ll show you more.
Q：Is the printer equipped with an automatic cleaning system?
A：Yes, it can perform automatic cleaning. You just need to click and then it will finish automatic cleaning.
Q：Can the printer print flexible goods?
A：Yes, it can. It equipped with a adsorption system.
Q：What materials need to use pre-coating?
A：Some materials need to spray pre-coating, such as metal, glass, acrylic, etc.
Q：What RIP your machine use ? Did your price include RIP?
A：All prices include RIP, Different machine use different RIP, but all can reach the best vivid color.
Q：How much will cost for printing one square meters?
A：We can calculate the cost according to the price of ink, kindly note the ink consumption is about 15ml/㎡.
Q：What color of material Can I use for printing?
A：Our printers are designed to print on any colored material from white to black.
Q：Once there is something need to replace, what can I do?
A：We supply all the spare parts for the printer. If any part is broken, we will fix it or send you new parts after users send back the broken ones. We suggest that users order spare parts package for long time maintenance and fast replacement.
Q: Where can I buy the spare parts and ink?
A: We also provide the spare parts, ink and some printing materials, such as phone case, oil painting, pre-coating and cleaning liquid, etc. If you need, please contact us.
Q：How about Warranty?
A：We include a one year warranty that covers all printer parts excluding the printer head, cartridge and pump.During warranty period, we will send free parts for replacement (circuit boards) while broken parts should be sent back.
Q：Can I customize the appearance color of the machine?
A：Yes, we can. we can support lots of special design model according to your request.
Q：Can we buy the ink from our local market or just yours?
A：Sure. You can buy the ink from other suppliers, as long as the ink is suitable for our printer and UV led lamp wave length.
Q：How can assemble and install the machine myself?
A：Our packaging contains a complete set of installation tutorials, text and video manuals to help you master the machine.
Q：How long for the delivery time?
A：After you finish full-payment, It will take about 2 days to test the machine before delivery, that’s to guarantee the one you’ll get is the best. After that, 3-10 days for air shipping. More than 35 days for sea shipping.
Q：What is the payment method? How to pay? Can I use credit card?
A：Usually we will draft an order for you on Alibaba, Alibaba can protect your rights and interests until you get the machine. And you can finish order through TT transfer,credit card, paypal.
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